If you have questions about this policy, how we collect or process your personal data, or anything else related to our privacy practices, we want to hear from you. You can contact us at any time.
Summary: We use these terms throughout the Policy as a shorthand, and when we do so, we mean these specific things:
This term includes information such as your browser type, operating system, the referring web page, pages visited, your location, your mobile carrier, device information (including operating system and screen sizes), and search terms.
It does not include any information that could be classified as “Personally Identifiable Information” under the Privacy Act 1993.
Any electronic information that is stored, transmitted, or processed.
These terms refer to Electra Group Limited, as well as our affiliates, directors, Board, the Electra Trust, and our employees.
This refers to this document – and any of the associated links within it referring you to more information
The “Service” refers to the applications, software, products, and electronic services provided by us.
The “Website” refers to all content and services provided at the www.electra.co.nz website, including any subdomains, or information provided by us via the internet.
These terms refer to the individual person, company, or organisation that has visited or is using the Website or Service.
We receive certain information when you use our services, websites or mobile applications that include our content, and from third parties. Like the information you share with us, we use the data below to operate our services.
Summary: We use tiny bits of anonymous data to help provide you a better experience on our websites. You can opt out.
When your browser or device allows it, we use both session cookies and persistent cookies to better understand how you interact with our services, to monitor aggregate usage patterns, and to personalise and otherwise operate our services such as remembering your language preferences.
We do not support the Do Not Track browser option at this time.
Summary: We monitor how our websites and services are used, so that we can perform better in the future by seeing where people using our things get stuck.
We receive information when you view content on or otherwise interact with our services, which we refer to as “Anonymised Analytics Data” or AAD. For example, when you visit our websites, interact with our emails, Facebook (or other Social Media) posts, we may receive information about you.
We also receive AAD when you click on, view, or interact with links on our services, or download, install, or uninstall our mobile applications, or visit our Social Media channels.
Electra uses Google Analytics to help us understand traffic volumes, pathways, and usage patterns on our websites. The data collected is anonymous.
Summary: We try to tailor our mobile application to where you are.
We use information about your current location, which we get from signals such as your IP address or device settings, to securely and reliably provide our services to you.
Subject to your settings, we may collect, use, and store additional information about your location - such as your current precise position - to operate or personalise our services.
Summary: We also collect information specific about you, your house, or your contact details in certain circumstances.
We collect data about the electricity connection points in our region, which may include:
We may also record and store:
Summary: If you’re using our sites, our services, or talking to us, we will almost certainly be recording something electronically.
When you use our services, even if you’re just looking at the website or our outage map viewer, we receive some personal information from you, such as the type of device you’re using and your IP address. You can choose to share additional information with us like your name, email address, phone number, and comments when you use the Contact Us form, the Report Outage form, or by phoning our Contact Centre.
We also receive information from electricity retailers, and from our field crew and contractors while they are carrying out work on our network, and from central government sources, such as the Electricity Registry and the New Zealand census.
For example, we collect notes from our conversations with you, details of any complaints or comments you make, and how and when you contact us.
Summary: The company that you pay for your electricity also send us some of your information, and occasionally (such as in accidents etc) so do organisations like the Police.
Data may also be collected from other sources, such as:
Where possible, we will collect the information directly from you. However, the method of collecting this information may vary depending on which one of our services you are using (for example our contractors can collect information on our behalf when fixing faults).
We also use CCTV cameras to record footage at some of our sites. This footage may constitute ‘personal information' as defined in the Privacy Act.
Electra retrieves data from electricity retailers from the Electricity Authority concerning usage and charges across our network.
Summary: Some things we legally need to store, or we store to help later investigations if they are required.
Electra has obligations to the Electricity Authority under the Electricity Industry Act 2010, requiring the transfer of some information about connection points to the Electricity Registry. This information is also used in the calculation of the discounts paid by the Electra Trust. You can find out more information about this at www.ea.govt.nz.
CCTV footage specifically may be used for the following purposes:
Summary: To answer your questions, provide services to you, and to make sure we comply with our legal requirements.
We use information that we collect about you and your property to help us provide services to you and to help us run our business more efficiently, for example:
We collect personal information about you when:
Summary: We make reports and graphs to judge how well we’re doing, to find ways to improve our service, and to monitor the security of our services.
We also collect IP addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes.
We may use a persistent cookie to record details such as a unique user identifier and general registration details information on your device. This helps us recognise you on subsequent visits to our websites so that you don't have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
Any information automatically retrieved, such as website browsing patterns, will be used only in aggregate form, (so that no individual visitors are identified).
Summary: All your information is protected in our systems, and only people with a requirement to interact with it can access it.
Contact centre staff have access to call recordings, emails, and other electronic messaging formats for training purposes, and for reviews as part of our complaint’s management process. Later in this process, other senior staff members may get involved, if there is a requirement to do so.
Reports about faults or maintenance required on Electra equipment will be passed to our technicians to investigate and/or resolve, which may include contact details for the person(s) reporting the issue.
Additionally, our Finance department accesses some personal details, including address, ICP and usage information to calculate the yearly discount amounts.
Summary: Occasionally we need to share your information with other companies for legal purposes or to complete a process. We won’t sell it or give it away for advertising though.
We may need to disclose information about you to third parties. We will only disclose your personal information to:
There may be times when we need to disclose your personal information to third parties. You authorise us to disclose your information to:
Except as provided above, we will not share your personal information with any other third parties and will not sell, license or rent your personal information to third parties. Otherwise, we will only disclose your personal information without your consent if doing so is:
We comply fully with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap or authorise any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact us.
Summary: Anonymous data (think pie charts) is frequently used to produce reports to assess our past performance and focus future improvements.
We share or disclose non-personal data, such as aggregated information like the total number of times people engaged with a service, demographics, the number of people who clicked on a particular link, traffic patterns, device types, or the number of reports about an outage in a particular location to various interested parties, but these statistics will include no personally identifying information.
We do not use any data collected by Google for advertising purposes or share it with any other third parties. Follow this link to see how Google uses the data collected from our website www.google.com/policies/privacy/partners.
AAD is frequently used to produce reports to assess our performance and focus future enhancements and improvements within the organisation.
Summary: Your data is as important to us as it is to you. We do our best to keep it safe.
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up to date and stored in a secure environment protected from unauthorised access, modification or disclosure.
We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be at your own risk, however we will use our best efforts to ensure that any such information remains secure.
Summary: Occasionally we change things or offer more features. We’ll update this page when we do, rather than email you yet another thing.