Annual Reports & Disclosures

Annual Reports

The Annual Report documents are available as PDF files.  Please click on the links below to download.   

• Annual Report 2010 (931.9kb)
• Annual Report 2009 (1534.17 Kb)
• Annual Review 2009 (465.79 Kb)
• 2008 Half Year Results (114.81 Kb)
• Annual Report 2008 (1923.32 Kb)
• 2007 Half Year Results (1090.49Kb)
• Annual Report 2007 (1771.97 Kb)
• 2006 Half Year Results (1594.51 Kb)
• Annual Report 2006 (493.55 Kb)
• Annual Review 2006 (825.51 Kb)
• 2005 Half Year Results (425.79 Kb)
• Annual Report 2005 (514 Kb)
• Annual Review 2005 (1.77 Mb)
• 2004 Half Yearly Results (508 Kb)
• Annual Report 2004 (4121 Kb)
• Annual Review 2004 (6586 Kb) 
• Half Year Results 2003 (571 Kb) 
• Annual Report 2003 (3872 Kb) 
• Annual Report 2002 (1899 Kb)  
• Half Year Results 2002 (654 Kb)

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Disclosures

The following information is provided for compliance with the Electricity (Information Disclosure) Requirements 2004 made under section 57T of the Commerce Act 1986 and the Commerce Act (Electricity Lines Thresholds) Notice 2003.
 
 
The documents are available as PDF files.  Please click on the links below to download. To download the free PDF reader software from Adobe, click on the Acrobat Reader logo on the right.   

• Threshold Compliance Statement 31 March 2009 (1,618.82Kb)
• Threshold Compliance Statement 31 March 2008 (632.81Kb)
• Threshold Compliance Statement 31 March 2007 (1833.57Kb) 
• Threshold Compliance Statement 31 March 2006 (1253.74 Kb)
• Threshold Compliance Statement 31 March 2005 (1.13 Mb)  
• Threshold Compliance Statement 31 March 2004 (695 Kb)  
• Price Path Threshold Disclosure as at 6th September 2003 (189 Kb) 
• Use of System Agreement (111 Kb) 
• 2010 Disclosure in PDF format (652.04Kb)
• 2009 Disclosure in PDF format (1552Kb)
• 2008 Disclosure in PDF format (1451.82Kb)
• 2007 Disclosure in PDF format (1654Kb)
• 2006 Disclosure in PDF format (1696.31Kb)
• 2005 Disclosure in PDF format (1630 Kb) 
• 2004 Disclosure in PDF format (1670 Kb) 
• 2003 Disclosure in PDF format (1131 Kb) 
• 2002 Disclosure in PDF format (1682 Kb) 
• 2002 Revised Disclosure in PDF format (1290 Kb) 
• 2004 ODV Valuation (42 Kb) 
     ODV Valuation Letter - PricewaterhouseCoopers (219 Kb) 
     ODV Report (504 Kb) 
     ODV Audit Certificate (28 Kb) 
• 2001 ODV Valuation (4 Kb) 
• Electra Pricing Methodology 

Asset Management Plan (AMP) 2010 - 2020

The AMP covering the 10 year period from April 2010 until the year ending March 2020 is available for public disclosure.

A copy of the revised plan is available by emailing viv.thorby@electra.co.nz or downloading (1843.44Kb) here. The Asset Management Plan is updated on an annual basis.

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 General Information Notices

• Participant Outage Plan In accordance with regulation 8G of the Electricity Governanace (Security of Supply) Regulations 2008 (227.01Kb)
• Hazards from Trees (85 Kb) 

Complaints Process

As a customer of Electra you have the right to expect quality service and support at all times.  If you have a complaint or problem, including land issues, we want to know so that we can fix it.  All our staff are committed to treating complaints seriously and reaching resolutions as quickly and fairly as possible.  Here are the ways you can go about letting us know:

Step 1: Talk to us

A quck chat with a staff member at Electra is often all that is required to resolve your concern.  Call us on 0800 Electra (0800 353 2872) between 8am - 5pm weekdays and ask to speak with our General Manager - Network.  He will take personal responsibility for ensuring your complaint is thoroughly investigated and resolved as quickly and fairly as possible.  We endeavour to resolve all formal complaints within a period of 20 days.

Step 2: Electricity and Gas Complaints Commission (EGCC) Scheme

We sincerely hope that your complaint has been resolved by this stage.  If not, you can seek independent assistance from the Electricity and Gas Complaints Commission.  Find out more about the EGCC Scheme and the process for registering a complaint with the Electricity and Gas Complaints Commission.

Electra is a member of the EGCC Scheme including land complaints.